fbaazi Privacy Policy

1. Personal Data We Collect

fbaazi collects personal data through several channels: at account registration, during the identity verification process, when you make deposits or withdrawals, and through your ongoing use of the Platform. The categories of personal data we collect are set out below.

1.1 Registration Data

When you create a fbaazi account, we collect the following information:

• Full legal name;
• Date of birth (to verify you are aged 21 or above);
• Email address;
• Mobile phone number;
• Preferred username and password (stored in hashed form — never in plain text);
• City and country of residence (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi).

1.2 Identity Verification (KYC) Data

To comply with know-your-customer obligations and to protect both you and the Platform against fraud, we may request the following documentation before processing withdrawals or at any stage we deem appropriate:

• Government-issued photo identification (e.g., National ID card, passport, or driving licence);
• Proof of address (a recent utility bill or bank statement issued within the last three months);
• Proof of payment method ownership (e.g., a screenshot of your registered bKash, Nagad, or Rocket account showing your name and mobile number).

All KYC documents are stored securely and accessed only by authorised fbaazi personnel for verification purposes.

1.3 Financial Transaction Data

Each time you make a deposit or request a withdrawal, fbaazi logs the following:

• Transaction amount (in BDT);
• Payment method used (e.g., bKash, Nagad, Rocket, Upay, Visa, Mastercard);
• Transaction reference number and timestamp;
• Account balance before and after the transaction.

fbaazi does not store full card numbers or mobile banking PINs. Payment processing is handled via secure third-party gateways, and only tokenised references are retained on our systems.

1.4 Gameplay and Betting Activity

To operate a fair and transparent gaming service, fbaazi records:

• Games played, bet amounts, and outcomes;
• Sports betting selections, stake amounts, and settlement results;
• Bonus activations, wagering progress, and promotional redemptions;
• Session start and end times, and total session duration.

This data is used to settle bets accurately, calculate wagering requirement progress, investigate disputes, and identify patterns consistent with problem gambling so that our responsible gaming tools can be offered proactively.

1.5 Technical and Device Data

When you access the fbaazi Platform, our servers automatically collect certain technical information:

• IP address and approximate geolocation (city level);
• Device type, operating system, and browser version;
• Pages visited, links clicked, and time spent on each page;
• Referring URL (the page you visited before arriving at fbaazi).

This technical data helps us diagnose performance issues, prevent fraudulent access, and improve the overall user experience on mobile and desktop browsers.

1.6 Communications Data

If you contact fbaazi's support team via email or live chat, we retain a record of the correspondence including your name, contact details, and the content of your messages. This allows us to track and resolve issues effectively and to train our support staff.

2. How We Use Your Personal Data

fbaazi uses the personal data collected for the following purposes:

3. Legal Basis for Processing

fbaazi processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to deliver the services you have signed up for — including account management, game play, and payment processing;
• Legitimate interests: Processing carried out to prevent fraud, ensure platform security, and improve our services, provided that such interests are not overridden by your fundamental rights;
• Legal obligation: Processing required to comply with applicable laws, including identity verification and transaction record-keeping;
• Consent: Processing for optional purposes such as marketing communications, where we have obtained your explicit consent. Consent may be withdrawn at any time without affecting the lawfulness of processing carried out prior to withdrawal.

4. Sharing Your Personal Data

fbaazi does not sell, rent, or trade your personal data to any third party. We may share your data only in the limited circumstances described below:

4.1 Game Providers and Technology Partners

To deliver casino games and sports betting products, fbaazi works with licensed third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive limited technical session data (such as a pseudonymous player token) to load and operate games securely. They are contractually prohibited from using this data for any purpose other than game delivery.

4.2 Payment Processors

When you make a deposit or withdrawal via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, or Mastercard, the relevant payment processor receives the transaction data necessary to execute the payment. These processors operate under their own privacy policies and are bound by their respective regulatory frameworks.

4.3 Fraud Prevention and Security Services

fbaazi may share data with specialist fraud-detection and cybersecurity partners to identify and prevent fraudulent account activity, chargebacks, and money laundering. Access is restricted to the minimum data necessary for the specific security function.

4.4 Legal and Regulatory Disclosure

We may disclose personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of fbaazi, our players, or the public.

4.5 Business Transfers

In the event that fbaazi undergoes a merger, acquisition, or sale of all or part of its business assets, player data may be transferred to the acquiring entity as part of that transaction. Affected players will be notified prior to their data being transferred and becoming subject to a different privacy policy.

5. Cookies and Tracking Technologies

fbaazi uses cookies and similar tracking technologies to operate the Platform, remember your preferences, and analyse usage patterns. A cookie is a small text file stored on your device by your browser when you visit a website.

5.1 Types of Cookies We Use

• Strictly Necessary Cookies: Required for the Platform to function. These enable session management, authentication, and security features. They cannot be disabled without preventing core Platform functions from working.
• Performance Cookies: Collect anonymised data about how visitors use the Platform — which pages are visited most, where errors occur, and how quickly pages load. This information is used solely to improve the Platform.
• Functional Cookies: Remember your preferences such as language settings, preferred game categories, and display options to provide a more personalised experience on return visits.
• Analytics Cookies: Help us understand aggregate user behaviour across the Platform so we can make informed decisions about new features and content. Data collected is anonymised and cannot be used to identify you individually.

5.2 Managing Cookies

You can control and delete cookies through your browser settings. Please note that disabling strictly necessary cookies will impair your ability to log in and use core Platform features. Instructions for managing cookies in popular mobile browsers (Chrome for Android, Safari for iOS) are available on each browser provider's support pages.

6. Data Retention

fbaazi retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows:

• Account data: Retained for the lifetime of your account and for a period of five (5) years following permanent account closure, to comply with record-keeping obligations;
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction;
• KYC documents: Retained for five (5) years from the date of submission or from the date of account closure, whichever is later;
• Support communications: Retained for two (2) years from the date of the most recent message in each conversation thread;
• Technical and device logs: Retained for ninety (90) days, after which they are aggregated and anonymised.

When the applicable retention period expires, personal data is securely deleted or anonymised so that it can no longer be linked to you as an individual.

7. Your Data Rights

As a fbaazi player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Privacy Request" and your account username.

• Right of Access: You may request a copy of the personal data fbaazi holds about you. We will respond within 30 days of receiving a verified request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Minor corrections (such as updating your phone number) can be made directly within your account settings.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. Note that we cannot erase financial transaction records that we are legally required to retain.
• Right to Restrict Processing: In certain circumstances, you may request that we limit the processing of your data while a dispute or rectification request is pending.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time. Upon receipt of an objection, we will cease marketing communications promptly.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity, you may request that we provide your personal data in a structured, commonly used, machine-readable format.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

8. Data Security

fbaazi takes the security of your personal data seriously. We implement a layered approach to data protection that includes the following measures:

• Encryption in transit: All data transmitted between your device and fbaazi's servers is encrypted using TLS 1.2 or higher (256-bit SSL).
• Encryption at rest: Sensitive personal data stored on fbaazi's servers is encrypted using AES-256 encryption.
• Password hashing: Account passwords are hashed using a strong one-way cryptographic algorithm. Plain-text passwords are never stored or transmitted.
• Access controls: Access to personal data is restricted to authorised fbaazi personnel on a strict need-to-know basis. All staff with data access receive regular data protection training.
• Security monitoring: fbaazi's systems are monitored continuously for suspicious activity, unauthorised access attempts, and data anomalies.

Despite these measures, no internet-based transmission or storage system is completely immune from risk. If you have reason to believe your fbaazi account has been compromised, please contact [email protected] immediately.

9. Third-Party Links and Services

The fbaazi Platform does not include links to external third-party websites. However, certain third-party services that are integrated into the Platform — including game providers and payment processors — operate under their own privacy policies. fbaazi is not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any payment provider (such as bKash or Nagad) directly if you have questions about how they handle your data.

10. Minors and Age Restriction

The fbaazi Platform is strictly intended for persons aged 21 years or older. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a minor, we will take immediate steps to close the associated account and delete all related personal data. If you believe a minor has registered a fbaazi account, please notify us at [email protected] so we can act promptly.

11. Changes to This Privacy Policy

fbaazi reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or business operations. When material changes are made, we will update the "Last Updated" date at the top of this page. We encourage you to review this Policy periodically to stay informed about how we protect your data. Continued use of the Platform following publication of an updated Policy constitutes acceptance of the revised terms.

12. Contact and Privacy Queries

If you have any questions, concerns, or requests relating to this Privacy Policy or to fbaazi's data practices, please contact our privacy team. All privacy-related enquiries should be submitted in English and include your account username and a clear description of your request.

Email: [email protected] (plain text — not a clickable link). Subject line: "Privacy Request".

We aim to acknowledge all privacy enquiries within two (2) business days and to resolve substantive requests within thirty (30) calendar days of receipt.