Responsible Gaming at fbaazi
Gaming should always be entertaining â never a source of stress or financial hardship. fbaazi provides every player with the tools and knowledge to stay in control.
At fbaazi, we believe that responsible gaming is not simply a policy checkbox â it is a genuine commitment to the wellbeing of every player on our platform. Bangladesh's growing online gaming community deserves a space where entertainment and safety go hand in hand. Whether you enjoy betting on BPL cricket, spinning slots, or exploring live casino tables, fbaazi wants every session to be a positive experience.
Gambling is a form of adult entertainment and should always be treated as such. It is not a reliable way to make money, and no strategy guarantees consistent winnings. Setting clear personal limits before you start playing is the single most effective step you can take to keep gaming fun and sustainable over the long term.
Our Commitment: fbaazi actively monitors player behaviour for signs of distress. If our responsible gaming team identifies patterns associated with problem gambling, we will reach out proactively. Players can also contact us at any time to request additional account controls or to discuss their gaming habits in confidence.
Our Protection Tools
Tools Explained
You can set a maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is in place, it takes effect immediately. Increasing a limit requires a 24-hour cooling-off period before it becomes active, giving you time to reconsider. Reductions take effect straight away with no waiting period. To set your deposit limits, log in to your fbaazi account and visit the Responsible Gaming section of your account settings, or contact [email protected].
A loss limit places a ceiling on the total amount you can lose across all games within your chosen time period. Once that ceiling is reached, you will be unable to place further bets until the period resets. Like deposit limits, reductions are immediate while increases require a 24-hour cooling-off period. Loss limits are one of the most direct tools available for keeping your gaming within a budget you are comfortable with.
If you need a short break from gaming, fbaazi's time-out feature lets you suspend your account for a defined period â from 24 hours up to six weeks. During a time-out, you will not be able to log in, place bets, or make deposits. Marketing communications will also be paused. You can request a time-out by contacting our support team via email. At the end of your chosen period, account access is restored automatically unless you request an extension.
Self-exclusion is a more permanent protective measure intended for players who feel that gambling is having a serious negative impact on their lives. You may request self-exclusion for a minimum period of six months, with options extending up to five years or permanently. Once self-exclusion is active, your account is locked immediately and cannot be reopened for the full duration of the exclusion period â no exceptions. To request self-exclusion, email [email protected] with the subject line "Self-Exclusion Request". Our team will process your request within one business day.
fbaazi can notify you after a set period of continuous play â for example, every 30 or 60 minutes. When a reminder triggers, you will see a summary of how long you have been playing and your net gaming result for that session. This brief pause encourages you to reflect on your activity and decide consciously whether to continue. Session reminders are a small but meaningful nudge to stay aware of time and money spent.
Warning Signs to Watch For
Problem gambling can develop gradually. Recognising the early warning signs in yourself or someone you care about is an important first step. If any of the following situations feel familiar, we encourage you to use fbaazi's responsible gaming tools or to reach out to our support team.
- Spending more money on gambling than you originally intended, or chasing losses by placing larger bets to recover what you have lost.
- Gambling with money set aside for essential expenses such as rent, groceries, bKash transfers to family members, or utility bills.
- Feeling restless, irritable, or anxious when you are not gambling, or when you try to reduce the amount you bet.
- Lying to friends, family members, or colleagues about the time or money you spend on online gaming and betting.
- Neglecting work, studies, family responsibilities, or social relationships because of the time you spend gambling.
- Borrowing money, taking loans, or selling personal possessions to fund gambling activity.
- Repeatedly trying and failing to cut back on the frequency or scale of your gambling sessions.
How to Get Help
If gambling is affecting your mental health, relationships, or finances, please seek help immediately. You do not need to be in crisis before reaching out â early support is always more effective than waiting.
fbaazi's responsible gaming team is your first point of contact. We can apply account restrictions, provide a cooling-off period, or guide you toward external support resources â all handled in complete confidence. Here is how to reach us and what to expect:
- Email [email protected] with the subject line "Responsible Gaming Help". Include your registered username and a brief description of your concern.
- Our responsible gaming team will acknowledge your message within one business day and assign a dedicated agent to your case.
- Your agent will discuss the tools available â deposit limits, time-out, or self-exclusion â and apply your chosen restrictions immediately.
- If you wish, your agent can also provide information about external counselling resources available to players in Bangladesh.
- Your case remains open for as long as you need support. Follow-up check-ins are available upon request, and all conversations are strictly confidential.
Protecting Minors
fbaazi enforces a strict minimum age of 21 years for all players. We verify age at the point of registration and may request official documentation â such as a National ID card or passport â before processing any withdrawal. If we have reason to believe an account is being used by a person under 21, that account will be suspended immediately pending investigation.
If you share a device with younger family members, we strongly recommend enabling device-level parental controls or keeping your fbaazi account credentials private. Never share your username, password, or one-time PIN with anyone â including family members.
Suspect underage access? If you believe a person under 21 has accessed or registered a fbaazi account, contact us immediately at [email protected]. We will investigate and act without delay.
Tips for Healthy Gaming
These straightforward habits can help you keep gaming enjoyable and well within your personal boundaries:
- Decide on a budget before you start each session and stop playing once that budget is spent â regardless of whether you are winning or losing.
- Set a time limit for each gaming session. Use fbaazi's session reminder feature to receive an automatic alert when your limit is reached.
- Never gamble under the influence of alcohol, stress, or emotional distress. Impaired judgment leads to poor decisions and higher risk of overspending.
- Treat any winnings as a bonus, not as income. Do not rely on gambling to pay bills or cover everyday expenses.
- Take regular breaks â step away from the screen, enjoy a walk, or spend time with family. Gaming should complement your life, not dominate it.
- Keep gaming in perspective by maintaining other hobbies and social activities. A balanced lifestyle is the best protection against problem gambling.
Need to Talk to Someone?
fbaazi's responsible gaming team is available seven days a week. All communications are handled in strict confidence. Write to us any time â we are here to help, not to judge.
[email protected]Play Smart, Play Safe
fbaazi offers hundreds of cricket betting markets, slots, and live casino games â all designed to be enjoyed responsibly. Explore what we have to offer and set your limits before you start.